SHIPPING POLICY

FAST & RELIABLE DELIVERY

At Sabae, we want your shopping experience to be simple, smooth, and reliable. Once your order is successfully placed and confirmed, our team prepares it carefully for dispatch.

Please read the following Shipping Policy for complete details about order processing, delivery, and shipping-related matters.

ORDER PROCESSING

After placing your order, our team will review and process it for shipment.

Orders are generally processed within 1–3 business days, depending on product availability, order volume, and verification requirements.

Once your order has been dispatched, you may receive shipping or tracking information where applicable.

DELIVERY TIME

Delivery time may vary depending on your location, courier service, weather conditions, public holidays, and other circumstances beyond our control.

Estimated delivery times may vary by destination.

Please note that delivery estimates are not guaranteed delivery dates.

Unexpected delays may occur due to:

• Courier delays

• Weather conditions

• Public holidays

• High order volume

• Incorrect or incomplete address information

• Security or operational restrictions

• Unforeseen circumstances affecting courier operations

SHIPPING ADDRESS

Please make sure that your shipping information is complete and accurate before placing your order.

This includes:

• Full name

• Complete delivery address

• City

• Area / locality

• Phone number

• Any relevant delivery instructions

Sabae is not responsible for delivery issues caused by an incorrect, incomplete, or inaccurate address or contact information provided by the customer.

If you realize that your shipping information is incorrect, please contact us as soon as possible.

DELIVERY ATTEMPTS

Our courier partner may make delivery attempts according to its standard delivery procedures.

If the customer is unavailable, unreachable, or unable to receive the parcel, the courier may make another delivery attempt or return the parcel according to its applicable procedures.

Customers are responsible for being available at the provided delivery address and for responding to courier calls when necessary.

SHIPPING CHARGES

Any applicable shipping charges will be displayed during the checkout process or communicated to the customer before order confirmation.

Shipping charges may vary depending on the delivery location, order, promotional offers, or applicable shipping arrangements.

CASH ON DELIVERY

Where Cash on Delivery (COD) is available, customers are required to provide a valid phone number and accurate delivery information.

Customers should be available to receive the order and pay the applicable amount at the time of delivery.

ORDER TRACKING

Where tracking is available, tracking details may be provided after your order has been dispatched.

Please note that tracking information may take some time to become active after the parcel has been handed over to the courier.

DELAYED ORDERS

While we work to ensure timely delivery, certain delays may occur due to circumstances outside our control.

If your order appears to be delayed, please contact our customer support team with your order number so we can assist you.

LOST OR MISROUTED SHIPMENTS

If a parcel is reported as lost, missing, or misrouted during transit, we may coordinate with the relevant courier service to investigate the shipment.

Customers may be required to provide order details or other information necessary to assist with the investigation.

The resolution of a shipping issue may depend on the courier's investigation and applicable procedures.

DAMAGED PACKAGE

If your package appears visibly damaged when delivered, we recommend taking photographs or videos of the package before opening it, where possible.

If the product inside is damaged, please contact us promptly and provide:

• Order number

• Clear photographs of the package

• Clear photographs of the product

• Video evidence, if requested

• A brief description of the issue

Our team will review the matter and guide you through the next steps.

WRONG OR MISSING ITEMS

If you receive an incorrect product or an item is missing from your order, please contact us as soon as possible.

Please provide your order number and clear photographs/videos of the received package and its contents so our team can investigate the issue.

ADDRESS CHANGES

If you need to change your delivery address after placing an order, please contact us as soon as possible.

We will try to accommodate address-change requests before the order is dispatched. However, once an order has been shipped, we may not be able to change the delivery address.

Additional courier charges may apply where applicable.

CANCELLATION AFTER DISPATCH

Once an order has been dispatched, cancellation may not be possible.

If you wish to cancel an order, please contact our customer support team as soon as possible before dispatch.

RETURN SHIPPING

For returns, please contact our customer support team before sending the product back.

Do not send a return parcel without receiving the required return instructions from our team.

Returned products are subject to our Return & Refund Policy, including the applicable return period and product-condition requirements.

CUSTOMER RESPONSIBILITY

Customers are responsible for:

• Providing accurate delivery information

• Providing a reachable phone number

• Being available to receive the parcel

• Responding to courier calls when required

• Checking the package upon delivery

• Following applicable return and delivery instructions

IMPORTANT SHIPPING NOTICE

Delivery times are estimates and may vary depending on circumstances beyond our control.

Sabae is not responsible for delays caused by courier services, weather, public holidays, incorrect customer information, customs or other circumstances outside our reasonable control.

CUSTOMER SUPPORT

For any questions regarding your order, delivery, tracking, shipping, or courier-related issues, please contact us:

📞 Phone / WhatsApp: 03253038523
✉️ Email: sabaeofficial26@gmail.com
📍 Address: Karachi, Pakistan

Please keep your order number ready when contacting our customer support team so we can assist you more efficiently.

SHOP WITH CONFIDENCE

We carefully prepare every order and work with our delivery partners to provide you with a smooth and reliable shopping experience.

Thank you for choosing Sabae.