Refund policy

RETURN & REFUND POLICY

7-DAY EASY RETURN

We want you to shop with confidence. If you are not satisfied with your purchase, you can request a return within 7 days of receiving your order, subject to the conditions below.

PRODUCT CONDITION

To be eligible for a return, the product must be returned in the same condition in which it was delivered.

  • Product must be unused and unworn.

  • Product must not be washed, altered, repaired, or modified.

  • Product must be free from stains, marks, scratches, dirt, perfume, makeup, or any other signs of use.

  • Original tags, accessories, and packaging should be included where applicable.

  • The product must be securely packed to avoid damage during return shipping.

USED OR DAMAGED PRODUCTS

Used, worn, washed, altered, or damaged products are not eligible for return or refund.

If the product is returned in a condition different from the condition in which it was sent, the return may be rejected.

RETURN VERIFICATION

Once your return reaches us, our team will carefully inspect the product.

We will verify:

  • Product condition

  • Product identity

  • Tags and accessories

  • Signs of use or damage

  • Packaging, where applicable

Receiving your return does not automatically mean that your refund has been approved.

Your refund will only be processed after successful verification.

REFUND PROCESS

After the returned product has been received and successfully verified, we will inform you about the return status.

Once approved, your refund will be processed within 15 days.

The time required for the amount to appear in your account may vary depending on your payment method, bank, or payment provider.

HOW TO REQUEST A RETURN

  1. Contact our customer support within 7 days of receiving your order.

  2. Provide your order number and reason for return.

  3. Share photos or videos if requested.

  4. Follow the return instructions provided by our team.

  5. Pack the product securely with all applicable original items.

  6. Send the product back as instructed.

  7. Wait for our verification.

  8. Once approved, your refund will be processed.

WRONG OR DEFECTIVE PRODUCT

If you receive the wrong product or a product with a verified defect, please contact us as soon as possible.

Please provide your order number and clear photos/videos so our team can review the issue and guide you through the next steps.

IMPORTANT

  • Return requests must be made within 7 days.

  • Products must be returned in their original condition.

  • Used or damaged products will not be refunded.

  • Return approval is subject to product inspection.

  • Refund processing may take up to 15 days after approval.

  • Please contact us before sending any return.

CUSTOMER SUPPORT

For any questions regarding returns, refunds, exchanges, or your order, please contact us:

📞 Phone / WhatsApp: 03253038523
✉️ Email: sabaeofficial26@gmail.com

Please keep your order number ready when contacting our customer support team so we can assist you more efficiently.

SHOP WITH CONFIDENCE

Your satisfaction matters to us. We carefully review every return to ensure a fair and smooth experience for our customers.